Returns and Exchanges

Voluntary right of return up to 30 days after receipt of goods

In addition to the statutory right of cancellation, we grant you a voluntary right of return for a total of 30 days from receipt of the goods. With this right of return you can also withdraw from the contract after expiration of the 14-day withdrawal period (see cancellation instructions) by returning the goods within 30 days from the date of delivery or the date on which the parcel was ready for pick-up. The prerequisite for the exercise of the voluntary right of return is, however, that you have only tried the goods on for fitting and return the goods completely, in their original condition und without damage in the original sales packaging with the original label.

Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund.

Separate right of return for articles from Parts of Four

Excluded from this voluntary return policy are items from the designer 'Parts of Four'. These items can be returned within 14 days from delivery. If the purchased items are stock items, the amount will be fully refunded in case of return in the original condition. However, if the purchased item was made to order, only an exchange or a voucher valid for one year can be granted for the same amount for other Parts of Four items. You will be contacted by our customer service team upon receipt of your order with detailed information and return policy regarding your order. Please do not return Parts of Four items to the address below, but contact our customer service team by email info@nobananas.de or call us at +49 761 1567697, Monday to Saturday, 11:00 am to 6:00 pm CET (except public holidays).

Return within Germany

The return of goods within Germany are free of charge. Please use the enclosed return label. Please make absolutely sure that you remove or paste over the original address label completely. If no return label is included with your shipment, please use this link to generate your return label on the DHL website and then print it out.

It may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund.

Please be aware that we can only exchange an item for the same item in a different size or colour. Unfortunately, it is not possible to exchange an item for a different one. The new item will be dispatched as soon as we have received the article that is being exchanged.

Return outside Germany

Please return purchased goods to the following address.

NOBANANAS.com

Konviktstr. 47

79098 Freiburg

Germany

In the event of cancellation, the customer will be responsible for the cost of returning the goods from abroad. In the event of a complaint, the customer will also bear the cost of returning the goods until the matter has been fully resolved. The return shipment must be made by the customer.

You can use any postal service of your choice, but remember to keep the deposit receipt until we have processed your return. If you do not have a preferred postal service provider, you are welcome to choose DHL

Important note for customers outside the European Union: For returns from outside the European Union, a completed customs declaration CN23 with the words "RETURNED GOODS WITH ORIGIN IN THE EU" and a copy of the invoice must be attached to the outside of the package - preferably in a transparent delivery note pocket. If the customs declaration is not filled out correctly, a fee may be charged which may be deducted from your refund.

Exchange

A free exchange can only be made for the same item in a different size or colour. An exchange for a different item is not possible. The new item will be sent to you as soon as we receive the item to be exchanged.

If you would like a different item, please place a new order through our online store.

For further information or if you have any questions, please contact sales@nobananas.com or call us at +49 761 1567697, Monday to Saturday, 11:00 am to 6:00 pm CET (except on public holidays).