Returns and Exchanges
Return any purchases (including reduced items) within 30 days of receipt
In addition to the statutory right of cancellation, we grant you a voluntary right of return for a total of 30 days from receipt of the goods. With this right of return you can also cancel the contract after expiration of the 14-day cancellation period (see cancellation instructions) by sending us a clear statement (eg a letter sent by post, fax or e-mail) within 30 days of receipt of the goods (beginning on the day after the receipt of the goods). The prerequisite for the exercise of the voluntary right of return is, however, that you have only tried to view the goods and return the goods completely, in their original condition und without damage in the original sales packaging.
Returns from Germany are free, the shipping costs of the return from other countries is borne by the customer.
Please be aware that it may take between 10-14 days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund.
Please be aware that we can only exchange an item for the same item in a different size or colour. Unfortunately, it is not possible to exchange an item for a different one. The new item will be dispatched as soon as we have received the article that is being exchanged.
You can print your return label at the DHL website. (Germany only)
Important notice for customers outside of the European Union (EU)
International returns from outside EU require a completed customs declaration from stating the words "RETURNED GOODS ORIGINATING IN THE EU" and a copy of the invoice, both attached to the outside of the package in a transparent delivery note pocket. Failure to do this will result in delays at customs and will delay your refunds.
For additional information or if you habe any further questions, please fell free to contact us by sendung us an email at firstname.lastname@example.org or call us at +49 761 1567697, Monday to Saturday from 11:00 to 18:00 CET (with the exeption of German public holidays).
For further information on returns, please see our Terms & Conditions.